Become part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately-owned company, where the warmth of family meets the scale of a global organisation.

Join us in shaping our vision to provide new health solutions advancing human life.

Your main tasks and responsibilities

• coordinate and manage all internal and external customer relations processes, including product shipments, complaints, and other related matters.
• prepare the necessary documents for customer shipments and for preparing the documentation required for participating in international tenders.
• Ensure compliance with customer service standards and procedures.
• Maintain accurate records of customer interactions.
• Provide technical and operational assistance for the complete shipment of goods to customers.
• Analyze customer feedback and provide feedback.
• Provide technical and operational assistance for the complete shipment of goods to customers.

Your expertise and ideal skill set

• 3+ years of related experience, including at least 3-7 years of work experience.
• Excellent knowledge of the latest Incoterms.
• Ability to manage multiple priorities across a broad spectrum of business activities
• Excellent written and oral English. At least basic knowledge of French is required, and knowledge of another language is an advantage Fluent in English (spoken and written); additional languages are a plus.
• Good knowledge of the Office package, in particular Word and Excel.

Thrive with us

• You help save lives - Every day is meaningful as we produce life-saving medicines
• Family values - Long-term perspective for employees and relationships
• Be rewarded with market-related salary and benefits package
• You will have a high level of influence where you can make a difference and leave your footprint
• Work with skilled and fun colleagues in a relatively informal organization
• Skills development - We offer various internal and external employee and leadership trainings, trainee programs and digital solutions
  
  
  

It´s in our blood

We live diversity and stand for equal opportunities as an employer! We therefore look forward to receiving your application - regardless of age, gender, origin, sexual orientation, and religion.  

Do you have any questions? Then get in touch with your contact person. 

Mr. Arturo Adamo

Octapharma Italy SpA

Via Michele Rosi, 70 

Lucca 55100

T: +390505490038

Want to find out more about us? 

 
Visit our website Octapharma Career and follow us daily on LinkedIn.