Corporate Customer Service Manager

Job ID:  53267

Lachen, CH

Job Level:  Management
Job Category:  Supply Chain
Employment Type:  Permanent position
Career Level: 

Headquartered in Lachen near Zurich, Switzerland, the Octapharma Group is a leading company in the worldwide market for therapeutic human proteins. Working at Octapharma means to have an opportunity to contribute to our common goal – developing lifesaving therapies to improve patients’ lives.


We are seeking

A motivated person to join the Customer Service Team as Corporate Customer Service Manager. You will report to the Order Management and Supply Chain Processes Director and lead a team of 7 employees. 

The job

  • Signing responsible for the workflows within the department
  • And keeping them up to date by continues improvement and matching with industry standards
  • Supporting the department in developing and improving the daily business
  • Leading a team of 7 employees and ensuring high motivation and training level on all internal workflows
  • Responsible for an accurate reporting structure with focus on key activities and future development 
  • Daily contact with international customers in over 100 countries worldwide
  • Driving projects within the department, the team and together with other key stakeholder’s of Octapharma


Your profile

In this high-profile position you are the interface between Octapharma’s subsidiaries, its customers worldwide and other corporate stakeholders. You will be working as part of a highly motivated, energetic team and secure that the processes are effective and adapted to match the daily business needs. 
As the ideal candidate, you possess a solid commercial education and background, and have at least 5 years’ experience in customer service involving export or international trade. You should have already experience in leading a team either as direct reports or during projects and should have a natural ability to talk with people and developing them. 
A diploma or degree in export would be an advantage. You are motivated, flexible, can work independently, have good interpersonal and organizational skills, cope well with stress in a fast-paced environment, can multi-task and prioritize work effectively. You are fluent in both English and German. French would be of benefit.


We offer

  • Working in a motivated team in an international and highly dynamic environment 
  • Become part of our management team, gain hands-on experience and insight into the pharmaceutical industry
  • The opportunity to join a successful company in which innovation, people and entrepreneurship are the fundamentals of its success

How to apply

Please apply online in English describing your interest, expected salary and enclosing your CV, a motivation letter, references and/or recommendation letters.  

Working at Octapharma

Whether your interests lie in the field of research and development, production, marketing, sales, finance or engineering, there are many career opportunities at Octapharma

We are the world's largest family-owned plasma company and entirely European. In the spirit of our founder Wolfgang Marguerre, we do not pursue short-term profit goals, but have future generations in mind. Our vision: we are passionate about developing new healthcare solutions that improve lives. We own 6 modern production facilities in Austria, France, Germany, Sweden and Mexico. The Marguerre family continues to play an essential role in the company's day-to-day operations.

Octapharma wants to offer its employees a working environment that challenges them as much as it enriches them. Since its foundation in 1983, the company has grown steadily and today we employ almost 10,000 people.

If you are interested in becoming a part of Octapharma, we invite you to apply for one of our open positions.

About Octapharma

Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines.

Octapharma employs around 10,000 people worldwide to support the treatment of patients in 118 countries with products across three therapeutic areas: Hematology, Immunotherapy and Critical Care.

Octapharma has seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany and Sweden, and operates more than 180 plasma donation centers across Europe and the US.

Fore more information, please visit