Corporate Customer Service Coordinator

Job ID:  53361

Lachen, CH

Job Level:  Professionals
Job Category:  Supply Chain
Employment Type:  Permanent position
Career Level: 

Headquartered in Lachen near Zurich, Switzerland, the Octapharma Group is a leading company in the worldwide market for therapeutic human proteins. Working at Octapharma means to have an opportunity to contribute to our common goal – developing lifesaving therapies to improve patients’ lives.


We are seeking

A motivated person to join the Customer Service Team as Corporate Customer Service Coordinator. You will report to the Customer Service Manager. 

The job

•    Order processing from receipt to delivery
•    Order status monitoring
•    Preparation of Tender document submissions
•    Administrating Letters of Credit and other trade financing instruments
•    Co-ordination of export and transport operations
•    Daily contact with international customers in over 100 countries worldwide
•    Preparation of shipping documents
•    Some reporting activities
•    Involvement in projects 
•    Supporting the department in various administrative tasks



The ideal candidate

In this high-profile position you are the interface between Octapharma and its customers, worldwide. You will be working as part of a young and energetic team. 
As the ideal candidate, you possess a solid commercial education and background, and have at least 3 years experience in customer service involving export or international trade. A diploma or degree in export would be an advantage. You are motivated, flexible, can work independently, have good interpersonal and organizational skills, cope well with stress in a fast-paced environment, can multi-task and prioritize work effectively. You are fluent in both English and German. French would be of benefit.



We offer

•    Working in a motivated team in an international and highly dynamic environment 
•    Become part of our team, gain hands-on experience and insight into the pharmaceutical industry
•    The opportunity to join a successful company in which innovation, people and entrepreneurship are the fundamentals of its success


How to apply

Please apply online in English describing your interest, expected salary and enclosing your CV, references and/or recommendation letters.  

Working at Octapharma

Whether your interests lie in the field of research and development, production, marketing, sales, finance or engineering, there are many career opportunities at Octapharma

We are the world's largest family-owned plasma company and entirely European. In the spirit of our founder Wolfgang Marguerre, we do not pursue short-term profit goals, but have future generations in mind. Our vision: we are passionate about developing new healthcare solutions that improve lives. We own 6 modern production facilities in Austria, France, Germany, Sweden and Mexico. The Marguerre family continues to play an essential role in the company's day-to-day operations.

Octapharma wants to offer its employees a working environment that challenges them as much as it enriches them. Since its foundation in 1983, the company has grown steadily and today we employ almost 10,000 people.

If you are interested in becoming a part of Octapharma, we invite you to apply for one of our open positions.

About Octapharma

Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines.

Octapharma employs around 10,000 people worldwide to support the treatment of patients in 118 countries with products across three therapeutic areas: Hematology, Immunotherapy and Critical Care.

Octapharma has seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany and Sweden, and operates more than 180 plasma donation centers across Europe and the US.

Fore more information, please visit